At Cat Hollow Farms, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website and make purchases. By using our website, you agree to the practices described in this policy.
We may collect the following types of information:
Personal Information: Name, email address, phone number, mailing address, and other details you provide through forms, phone calls, or inquiries.
Account Information: If you create an account, we collect login credentials, account preferences, and saved payment and shipping information.
Order and Transaction Data: Purchase history, order dates, items purchased, quantities, prices, billing and shipping addresses, payment method information, and transaction status.
Payment Information: When you make a purchase, payment information (such as credit card details) is processed through secure payment gateways and is not stored on our servers. Your payment data is handled according to the privacy policies of our payment processors.
Usage Data: Your IP address, browser type, device information, time spent on our site, pages visited, referring websites, products viewed, and other technical data collected automatically.
Communication Data: Records of your communications with us, including emails, phone calls, live chat messages, and messages through our contact forms.
Necessary Cookies: Small data files stored on your device to enhance your browsing experience and enable core website functionality, including shopping cart contents, wishlist items, and login tokens.
Our Analytics Approach: We use WooCommerce’s built-in analytics features to analyze sales performance, customer purchasing patterns, and order data for internal business intelligence and operational purposes. We also use Independent Analytics, a privacy-focused analytics service that provides aggregated visitor statistics such as page views, traffic sources, and general geographic regions (country/state level only) without collecting personal data or sharing information with external providers. All analytics data is retained on our servers and is never shared with third-party analytics companies.
Strictly Necessary Cookies: We use essential cookies required for core website functionality, including secure user sessions, form submissions, shopping cart operations, and security features. These cookies are necessary for the website to function properly and serve our legitimate interest in providing a functional website.
No Third-Party Tracking: We do not use Google Analytics, Facebook Pixel, or other third-party tracking services that collect personal data or create user profiles.
Anti-Bot and Spam Prevention: Our website uses reCAPTCHA to prevent spam, abuse, and automated attacks. reCAPTCHA may collect technical data including your IP address, browser information, and interaction patterns to determine whether you are human. This data collection is governed by this Privacy Policy. The data collected by reCAPTCHA is used solely to provide bot detection and fraud prevention services and is not used for any other purpose.
We use your information to:
When you make a purchase on our website, your payment information is processed through a secure, third-party payment gateway. We may use payment processors such as Stripe, PayPal, Square, or other industry-standard payment gateways. Your credit card information is not stored on our servers. Payment processing is handled entirely by our payment gateway partners in compliance with PCI DSS (Payment Card Industry Data Security Standard). We encourage you to review the privacy policy of your payment processor to understand how they handle your payment data. We retain transaction records (order details, amounts, dates) for accounting, tax, and customer service purposes.
Information Collected: When you place an order, we collect and retain your billing address, shipping address, purchase history, order dates, items purchased, quantities, prices, payment method type (but not full payment details), and order status.
Data Retention: We retain order records indefinitely for business, accounting, tax compliance, warranty, and customer service purposes, unless you request deletion of your account. Customers may request access to, correction of, or deletion of their order history at any time by contacting us.
Account Access: If you have created a customer account, you can access your order history, manage your account preferences, and update your saved payment and shipping information by logging into your account at any time.
Account Creation: When you create an account, we collect your name, email address, password (encrypted), and any other information you choose to provide. Your password is securely encrypted and we do not have access to your plain-text password.
Account Deletion: If you wish to delete your account, please contact us at (606) 687-8524 or cathollowfarmllc@yahoo.com. Please note that we may retain certain information (such as order history and transaction records) for legal, tax, and business purposes even after account deletion, unless you specifically request complete data deletion. Some information may be retained to comply with legal obligations.
Opt-In Communications: If you opt-in to receive marketing emails from us (such as during checkout, account creation, or through a subscription form), we will use your email address to send you newsletters, promotional offers, product updates, and other relevant marketing communications.
Data Protection: Your email address will not be shared or sold to third parties for marketing purposes. We may share your email with authorized service providers who assist in delivering email campaigns under strict confidentiality agreements.
Opt-Out Rights: You can opt-out of marketing emails at any time by:
Transactional Emails: Please note that even if you unsubscribe from marketing communications, we will continue to send you transactional emails related to your orders, account, and customer service inquiries.
Opt-In Communications: If you opt-in to receive SMS/MMS messages from us, we will use your mobile phone number to send you service updates, promotional offers, appointment reminders, order status updates, and other relevant communications.
Data Protection: Your mobile phone contact information will not be shared or sold to third parties for marketing purposes. We may share this information with our authorized service providers who assist in delivering SMS/MMS services, but only under strict confidentiality agreements.
Opt-Out Rights: You can opt-out of SMS/MMS communications at any time by:
Message and Data Rates: Standard message and data rates may apply according to your mobile service provider. Message frequency varies based on your preferences and our communications schedule.
Review Submissions: If you submit product reviews or ratings, we collect your name (or username), review text, rating, and email address. You may also optionally provide other personal information in your review.
Public Display: Product reviews are publicly displayed on our website and may be visible to other customers. Your name or username will be associated with your review unless you request anonymity. We reserve the right to moderate, edit, or remove reviews that violate our policies.
Review Removal: If you wish to remove or request modification of your review, please contact us at cathollowfarmllc@yahoo.com or (606) 687-8524, and we will work to accommodate your request.
Return Information: When you initiate a return or refund request, we collect information about the reason for return, your return authorization number, and images or descriptions of returned items if applicable.
Data Retention: We retain return, refund, and dispute records for a minimum of 7 years for accounting, fraud prevention, and legal compliance purposes. This data is kept confidential and used only for internal business operations and to comply with financial regulations.
Carrier and Logistics Partners: To fulfill your orders, we share your shipping address, phone number, and order details with shipping carriers (such as UPS, FedEx, USPS, or other logistics partners). These carriers use this information solely to deliver your package and provide tracking information.
Tracking Data: Shipping carriers may collect and retain tracking data including delivery attempts, signatures, and delivery confirmation. This data is subject to the carrier’s privacy policy.
We do not sell, rent, or trade your personal information for marketing purposes. However, we may share your information with:
Service Providers: Trusted partners who assist with website operations, payment processing, email delivery, SMS delivery, shipping, customer support, analytics, inventory management, or other business functions, all under strict confidentiality agreements.
Legal Requirements: If required by law, valid court order, or other legal process, or to protect our legal rights, we may disclose personal information to comply with legal obligations or respond to lawful requests from government authorities or law enforcement.
Business Transfers: In case of a merger, acquisition, sale of assets, bankruptcy, or other business transition, your information may be transferred as part of the business transaction, subject to the same privacy protections outlined in this policy.
With Your Consent: We may share your information for other purposes with your explicit, prior written consent.
Data Retention: We retain personal data for as long as necessary to provide services, fulfill the purposes outlined in this policy, and meet legal and tax obligations. Most customer data is retained indefinitely unless you request deletion. Certain data (such as transaction records, refund records, and financial information) may be retained longer to comply with accounting, tax, and legal requirements. Upon your request to delete your account, we will delete personal information that is not required by law, subject to legal and business obligations.
Security Measures: We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data in transit (SSL/TLS), secure password hashing, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure.
Depending on your location, you may have the following rights:
Access and Correction: Request access to the personal data we hold about you and correct any inaccuracies.
Opt-Out of Marketing: Unsubscribe from marketing communications (email or SMS/MMS) at any time using the unsubscribe mechanisms provided in each message or by contacting us.
Deletion: Request deletion of your personal information, subject to legal and business obligations. Note that some information (such as transaction records) may be retained for legal and tax compliance.
Data Portability: Obtain a copy of your data in a structured, commonly used format (such as CSV).
Restriction of Processing: Request that we limit how we process your personal data in certain circumstances.
Objection: Object to processing of your personal data for direct marketing purposes or profiling.
If you would like to exercise these rights, please contact us by phone at (606) 687-8524 or email a request to cathollowfarmllc@yahoo.com. We will respond to your request within 30 days or as required by applicable law.
If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our website, you consent to the transfer of your information to the United States. If you do not consent to this transfer, please do not use our website.
Third-Party Extensions and Plugins: Our website uses WooCommerce and various third-party extensions and plugins that may collect or access certain data. These may include payment processors, shipping calculators, email marketing services, analytics tools, inventory management systems, and customer support platforms. Each of these services has its own privacy policy, and we encourage you to review them.
Data Shared with Plugins: When you interact with our website and make purchases, certain data (such as your name, email, order details, and transaction information) may be shared with these third-party services to provide functionality such as payment processing, email notifications, shipping tracking, and customer support. All third-party service providers are contractually obligated to use your data only for providing services to us and to maintain appropriate data security.
Data Storage Location: Your personal data is stored on servers operated by our web hosting provider. Our hosting provider is contractually obligated to maintain the security and confidentiality of your data and to use it only for providing hosting services to us.
Administrative Access: Our website administrators and authorized staff members have access to customer data for the purposes of maintaining the website, providing customer support, processing orders, and managing business operations. All staff members with access to customer data are bound by confidentiality agreements and use proper data handling procedures.
Our website may contain links to third-party sites, including product links, affiliate sites, and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing personal information to them.
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at cathollowfarmllc@yahoo.com so we can delete it. For users under 18, we recommend parental guidance when using our site.
Security Incident Response: In the event that we discover a security breach that compromises your personal information, we will notify affected customers without unreasonable delay. Notification will be provided via email or other means required by law. We are committed to investigating security incidents promptly and taking appropriate remedial action.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with a revised ‘Effective Date’ at the top of the policy. For material changes, we may provide additional notice through email or prominent website notices. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Address: 154 Lawhorn Dr Liberty, KY 42539
Phone: (606) 687-8524
Email: cathollowfarmllc@yahoo.com
Or send us a message via our contact form
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